Payment Policy

1. Accepted Payment Methods

We accept a range of payment methods to provide customers with convenient and secure checkout options. Depending on availability at checkout, accepted payment methods may include Visa, Mastercard, Giropay, PayPal, Apple Pay, American Express, Google Pay, and Discover.

Payment availability may vary depending on the customer's device, location, card issuer, payment provider, or other eligibility requirements. The payment methods displayed during checkout represent the options currently available for the transaction.

2. Transaction Currency and Charges

Transactions on duvnexo.com are processed in EUR. Product prices, shipping charges, applicable taxes, and other charges will be presented for review during checkout before payment is submitted.

If a customer's card or payment account uses a different currency, the issuing bank or payment provider may apply its own exchange rate or currency conversion fee. Any such conversion charges are determined by the applicable financial institution or payment provider and are separate from the charges collected by us.

3. Payment Processing and Security

Payments may be securely processed through Stripe and PayPal, depending on the payment method selected at checkout. Payment transactions use encrypted connections and industry-standard security measures, including SSL/TLS encryption, tokenization, fraud screening, and applicable PCI-DSS security controls.

Where supported or required, additional authentication measures such as 3D Secure (3DS) or Strong Customer Authentication (SCA) may also be used. We do not directly store complete payment card numbers or card security codes (CVV/CVC) on our website.

4. Payment Authorization and Failed Payments

Orders are subject to successful payment authorization. A payment may be declined, delayed, or unsuccessful because of insufficient funds, incorrect payment information, issuer restrictions, authentication requirements, fraud-prevention checks, technical interruptions, or other decisions made by the applicable bank or payment provider.

If a payment is unsuccessful, another available payment method may be selected at checkout. Questions concerning a card issuer's decline or account-specific restriction may also be addressed directly with the relevant bank or payment provider. For order-related payment assistance, our customer service team is available at support@duvnexo.com or through our Contact Us page.

5. Refunds and Original Payment Method

Refunds are handled in accordance with our Return & Refund Policy. Once an eligible refund has been approved, the refund will be issued to the original payment method within 7 business days.

After the refund has been issued, additional time may be required for the funds to appear in the customer's account depending on the bank, card issuer, Stripe, PayPal, or other payment provider involved. Refunds are not normally redirected to a different card, bank account, PayPal account, or alternative payment method.

6. Payment Questions and Disputes

If there is a question about a charge, payment status, duplicate transaction, refund, or other order-related payment matter, our customer service team is available to review the transaction and provide relevant assistance. Customers may reach us at support@duvnexo.com or through our Contact Us page.

Where a payment dispute has been submitted through a card issuer, Stripe, PayPal, or another payment provider, the transaction may be reviewed under the applicable provider's dispute procedures. We may provide relevant order, payment, shipping, tracking, communication, and refund records to the payment provider as part of that review.