Terms of Service

1. General Terms

These Terms of Service govern access to and use of duvnexo.com, including purchases of decorative ornaments, payments, shipping, returns, customer support, and other services made available through the website. The website is operated by Duvnexo, LLC.

By accessing the website or placing an order, customers agree to these Terms of Service and the policies referenced within them, subject to rights that cannot be excluded or limited under applicable law.

2. Website Use

Our website is provided for lawful shopping and related service purposes. Website features, product availability, pricing, content, and services may be updated from time to time as our operational requirements change.

Use of the website in a manner intended to interfere with its operation, compromise security, obtain unauthorized access, submit fraudulent transactions, or violate applicable law is not permitted.

3. Product Information

We aim to present information concerning our decorative ornaments, including descriptions, photographs, colors, dimensions, materials, finishes, and other available specifications, as accurately as reasonably possible.

Minor differences in color, texture, finish, dimensions, or appearance may occur because of screen settings, photography, material characteristics, production variations, or other practical factors. Product availability may also change without notice.

4. Orders and Acceptance

Submitting an order through duvnexo.com represents a request to purchase the selected items. Orders may be subject to payment authorization, product availability, security review, address verification, and other reasonable checks before fulfillment.

If an order cannot be processed or fulfilled, the applicable payment or order resolution will be handled according to the circumstances and the relevant policies published on our website.

5. Prices and Transaction Currency

Transactions through duvnexo.com are processed in EUR.

Product prices, shipping charges, applicable taxes, and other charges associated with an order will be displayed during checkout before payment is submitted.

If a payment account uses another currency, the customer's bank, card issuer, or payment provider may apply its own currency conversion rate or conversion fee.

6. Payments

Payments may be processed through Stripe or PayPal, depending on the payment method available and selected during checkout.

Transactions are subject to successful authorization, fraud-prevention measures, and applicable payment security checks. More detailed information is available in our Payment Policy.

7. Payment Security

We use reasonable technical and organizational safeguards designed to protect information transmitted through our website, including HTTPS and SSL/TLS encrypted connections.

We do not directly store complete payment card numbers or card security codes such as CVV or CVC on our website. Additional information concerning transaction security and payment processing is available in our Payment Policy.

8. Shipping and Delivery

We provide standard shipping to supported destinations worldwide and apply one standard shipping fee of €4.99 per order.

Orders are generally processed within 1–4 business days. Standard shipping may take up to approximately 30 days after dispatch.

Actual delivery time may vary depending on the destination address, carrier operations, customs procedures, local transportation conditions, weather, public holidays, and other factors that may affect delivery.

Remote or difficult-to-service addresses may require additional transportation time without changing the standard shipping fee.

Expedited shipping, where available, is separate from standard shipping and may carry a different fee depending on the destination, carrier availability, package characteristics, and requested delivery speed.

Complete shipping information is available in our Shipping Policy.

9. Customs, Duties, and Taxes

Orders delivered across borders may be subject to customs duties, import taxes, VAT, brokerage charges, or other fees imposed by local authorities.

Unless otherwise stated during checkout, these charges are separate from our standard shipping fee and are the responsibility of the recipient.

Further information is available in our Shipping Policy.

10. Returns and Refunds

Eligible decorative ornaments may be returned within 30 days of receiving your order.

Returned items must satisfy the eligibility and condition requirements described in our Return & Refund Policy.

Once an eligible return has been received, reviewed, and approved, the refund will be issued to the original payment method within 7 business days.

Complete return conditions, procedures, and refund information are available in our Return & Refund Policy.

11. Damaged or Incorrect Items

If a decorative ornament arrives damaged, incorrect, defective, or with another delivery-related problem, customer support is available to review the circumstances.

We ask that these issues be reported within 48 hours of delivery. Further information is available in our Return & Refund Policy.

12. Privacy and Personal Information

Personal information may be processed where necessary to provide services, process orders and payments, arrange shipping, provide customer support, prevent fraud, maintain website security, and comply with applicable legal requirements.

Information concerning data collection, security, retention, GDPR rights, and privacy requests is available in our Privacy Policy.

13. Intellectual Property

Unless otherwise indicated, original website content made available through duvnexo.com, including text, graphics, layout elements, branding, and other protected materials, may be protected by applicable intellectual property laws.

Nothing in these Terms grants a right to reproduce, distribute, commercially exploit, or otherwise use protected content beyond what is permitted by applicable law or expressly authorized by the relevant rights holder.

14. Third-Party Services

Certain website and order functions may depend on third-party service providers, including payment processors, carriers, hosting providers, fraud-prevention systems, and other operational providers.

These providers may operate under their own technical requirements and independent terms where applicable. Customer support remains available for order-related matters involving services arranged through our website.

15. Service Availability and Limitation of Liability

We aim to maintain reliable website and customer services, but uninterrupted or error-free operation cannot be guaranteed at all times.

To the fullest extent permitted by applicable law, liability arising from use of the website, transactions, or services will be determined according to applicable law. Nothing in these Terms excludes or limits rights or liabilities that cannot lawfully be excluded.

16. Governing Law

These Terms of Service and transactions conducted through duvnexo.com are governed by the applicable laws of the country, state, province, or other jurisdiction in which our business address at 26300 Northwestern Hwy, Ste 150, Southfield, MI 48076, US is located.

This provision does not override mandatory consumer protection rights that may apply under applicable law.

If our business address changes, the applicable governing law will be determined according to the valid business address associated with our operations, subject to any mandatory legal requirements that provide otherwise.

17. Disputes and Court Jurisdiction

If a dispute concerning these Terms, an order, payment, refund, shipping matter, or use of our services cannot be resolved through ordinary customer support, the dispute may be submitted to the competent courts having jurisdiction over our business address at 26300 Northwestern Hwy, Ste 150, Southfield, MI 48076, US.

Subject to mandatory jurisdictional requirements under applicable law, disputes will be handled through the applicable court process, and the determination of a court with proper jurisdiction will govern the legal resolution of the matter.

18. Changes, Severability, and Contact

We may update these Terms when reasonably necessary to reflect changes in our services, operational practices, policies, payment arrangements, or legal requirements.

The version published on duvnexo.com represents the Terms currently applicable to use of the website.

If any provision is determined by a competent court to be invalid or unenforceable, the remaining provisions will continue to apply to the extent permitted by law.

Questions regarding these Terms may be directed to support@duvnexo.com or submitted through our Contact Us page.