Shipping Policy
1. Shipping Coverage
We currently provide standard shipping for decorative ornaments to supported destinations worldwide.
Our standard shipping service follows the same shipping fee structure for supported destinations. Delivery times may vary depending on the destination address, local transportation conditions, customs processing, carrier operations, public holidays, weather conditions, and other factors that may affect delivery.
For questions regarding remote, rural, island, or difficult-to-service addresses, customer support is available at support@duvnexo.com or through our Contact Us page.
2. Order Processing Time
Orders are generally processed within 1–4 business days after successful payment confirmation.
Processing time is separate from shipping time and does not include weekends or public holidays. During periods of increased order volume, temporary service interruptions, or other circumstances outside our reasonable control, additional processing time may occasionally be required.
3. Standard Shipping Fee
We apply one standard shipping fee of €4.99 per order to supported destinations worldwide.
The applicable shipping charge will be displayed during checkout before payment is completed. Separate regional standard shipping rates and regional free-shipping thresholds do not apply unless otherwise expressly stated on our website.
4. Standard Shipping Time
Standard shipping may take up to approximately 30 days after the order has been dispatched.
Actual delivery time may vary depending on the destination address, local delivery network, carrier route, customs procedures, transportation conditions, weather, public holidays, or other circumstances outside our direct control.
Some destinations may receive orders earlier, while remote or difficult-to-service addresses may require additional transportation time.
5. Expedited Shipping
Expedited shipping may be available for certain orders upon request. Expedited delivery is separate from our standard shipping service and may carry an additional shipping charge.
Because expedited delivery depends on the destination, available carrier, requested delivery speed, package characteristics, and local service availability, the applicable expedited shipping fee may vary.
Customers interested in expedited shipping may contact us at support@duvnexo.com or through our Contact Us page for available options and applicable charges.
6. Order Tracking
Once tracking information becomes available, customers may receive shipping confirmation containing the relevant tracking details.
Available shipment and delivery updates may also be viewed through our Track Order page.
Tracking information may require some time to update after a package has been transferred to the carrier.
7. Remote and Difficult-to-Service Addresses
The same standard shipping fee of €4.99 applies to supported remote, rural, island, and other difficult-to-service addresses.
These locations may require additional transportation time because of carrier routes, geographical conditions, local delivery schedules, customs procedures, or other operational factors.
For assistance regarding a particular delivery address, customer support is available at support@duvnexo.com or through our Contact Us page.
8. Customs, Duties, and Taxes
Orders delivered across borders may be subject to customs duties, import taxes, VAT, brokerage charges, or other fees imposed by local authorities.
Unless otherwise stated during checkout, these charges are not included in the product price or standard shipping fee and are the responsibility of the recipient.
Customs inspections or clearance procedures may affect the final delivery time without changing our standard shipping fee.
9. Damaged, Lost, or Delivery-Issue Packages
If a package arrives visibly damaged, contains a damaged decorative item, includes an incorrect item, or appears to have experienced another delivery-related issue, customer support is available at support@duvnexo.com or through our Contact Us page.
We ask that damaged, incorrect, defective, or other delivery-related product issues be reported within 48 hours of delivery. Order information and clear photographs of the item and packaging, where applicable, can help us review the matter promptly.
If tracking information indicates an unusual delay, possible loss, or another delivery problem, our customer service team can review the available shipment information and assist with the next appropriate step.
10. Shipping Delays and Delivery Estimates
Processing and delivery timeframes are estimates rather than guaranteed delivery dates. Delivery may be affected by carrier operations, customs procedures, severe weather, public holidays, transportation interruptions, local delivery conditions, or other circumstances outside our reasonable control.
Customers are responsible for providing complete and accurate delivery information when placing an order. Questions concerning shipping or an existing shipment may be directed to support@duvnexo.com or submitted through our Contact Us page.